Description
We are Host! Designed to complement CBRE's occupier and landlord service offerings, the Host mission is to create and scale people-led, tech-enabled services that increase individual well-being, personal productivity and organizational effectiveness.
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
Answering calls and directing or transferring call to appropriate parties using computer transferring software
Maintain professional and positive attitude when working with irate callers
Help maintain Service Levels by decreasing dropped calls and staying within the approved talk time
Answering between 150-250 calls per day
Other duties and responsibilities include
Maintaining highest levels of customer care while demonstrating a friendly and cooperative attitude
Demonstrating flexibility in satisfying customer demands in a high volume, production environment
Consistently adhering to business practice guidelines
Taking direction from lead or manager
Participating in cross-training; which includes Mailing Services customer support via email
Maintaining all logs and reporting documentation with attention to detail
Flexibility with accommodations during inclement weather
Adhering to all safety procedures
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QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
None
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
This job is no longer active.