Description
Responsible for managing operational activities for client services teams in multiple markets to include: motivating and directing personnel, setting performance standards and addressing deficiencies when identified.
Characteristics of Position:
Geography: LMA (Local Market Area) and/or Regional
Responsibility: Office and/or Region
Provides oversight and management of a team. Primary escalation point for all service and compliance related issues.
Reviews reports to ensure listings and property budgets are in-line with policy and local market expectations. Escalation point for department. Authorizes expenses related to properties; provides credit card authorization.
Ensures implementation of national operational strategies and coordinates efforts to integrate company services for clients, both internally and externally.
Collaborates with marketing and communications departments to ensure that collateral, press releases and web publishing are in accordance with company standards. Ensures effective marketing service delivery, business promotion, advertisement and public relations are delivered.
Consults with sales/client-facing professionals and provides recommendations on real estate marketing best practices and strategies to maximize value for the team's clients. Ensures staff interfaces professionally with clients and responds with urgency.
Partners with departments to ensure reimbursement of FCG (Financial Consulting Group) and mapping fees generated by sales/client-facing professionals. Monitors sales/client-facing professional Marketing budgets.
Assists in the development and execution of training programs for employees.
Other duties as needed.
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree (BA/BS) from four-year college or university in a related field.
Experience managing staff in multiple locations preferred.
None.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Ability to respond effectively to sensitive issues.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
Proficient working knowledge of Microsoft Office Suite products such as Word, Excel, Outlook, etc. and digital marketing to include social media, web publishing and research tools.
Knowledge of business and management principles involved in strategic planning and execution, resource allocation.
Personnel management experience skills to include interviewing, selection and training of new hires.
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
This job is no longer active.