Description
Shift Details: Sunday - Thursday; Off Friday and Saturday
JOB SUMMARY
The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.
The BCA Coordinator is the single point for monitoring and coordination for all facility systems. They will collect, prioritize, and respond to planned and unplanned events. The person in this role is also responsible for responding to active alarms, emergency work orders, notifications, escalations and managing communications between vendors, engineering and management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.
Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
Maintains files on work orders, proposals, and department files.
Creates vendor files and checks accuracy on completed paperwork submitted
by vendors.
Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.
Assists with the inspections on the facility campus.
Uses pc and/or PDA for work order system, email, ESS and training.
Assist with process and procedure training.
Conduct shift pass down
Perform electronic rounds
Monitor the Building Controls & Automation for San Jose Campus
Monitor and check in vendors onsite performing work
Monitor, prioritize and respond to all escalations
Monitor network slowness
Monitor and dispatch Critical System alarms
Send notifications for all Planned/Unplanned events
Answer all BCA phone calls and radio
Monitor Service Insight, dispatch/assign all new cases in Engineering queue
Create cases for ALC findings and failures
Trend equipment to confirm failures/history
Provide dispatching support to engineering team with Fire alarms, elevator entrapments and complete necessary documentation
Coordinate vendor work process by:
Ensuring work is on Dashboard
Obtaining contact information for vendors performing work on site
Check for Change request # if needed. Ensure CR is approved and confirm dates
Check for CWP # if needed
Send out mailer if work falls under event classification sheet
Assist with creating sub work orders and emailing FM or OM's for all vendor support related issues
Fire Impairment- Assign permit number; send email; check out/sign in red tags
Issue and record burn permits
Maintain all BCA logs and binders up to date
Other duties may be assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Minimum of two years of related experience and/or training.
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
FINANCIAL KNOWLEDGE
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and/or ABILITIES
Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more
JOB SUMMARY
The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.
The BCA Coordinator is the single point for monitoring and coordination for all facility systems. They will collect, prioritize, and respond to planned and unplanned events. The person in this role is also responsible for responding to active alarms, emergency work orders, notifications, escalations and managing communications between vendors, engineering and management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.
Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
Maintains files on work orders, proposals, and department files.
Creates vendor files and checks accuracy on completed paperwork submitted
by vendors.
Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.
Assists with the inspections on the facility campus.
Uses pc and/or PDA for work order system, email, ESS and training.
Assist with process and procedure training.
Conduct shift pass down
Perform electronic rounds
Monitor the Building Controls & Automation for San Jose Campus
Monitor and check in vendors onsite performing work
Monitor, prioritize and respond to all escalations
Monitor network slowness
Monitor and dispatch Critical System alarms
Send notifications for all Planned/Unplanned events
Answer all BCA phone calls and radio
Monitor Service Insight, dispatch/assign all new cases in Engineering queue
Create cases for ALC findings and failures
Trend equipment to confirm failures/history
Provide dispatching support to engineering team with Fire alarms, elevator entrapments and complete necessary documentation
Coordinate vendor work process by:
Ensuring work is on Dashboard
Obtaining contact information for vendors performing work on site
Check for Change request # if needed. Ensure CR is approved and confirm dates
Check for CWP # if needed
Send out mailer if work falls under event classification sheet
Assist with creating sub work orders and emailing FM or OM's for all vendor support related issues
Fire Impairment- Assign permit number; send email; check out/sign in red tags
Issue and record burn permits
Maintain all BCA logs and binders up to date
Other duties may be assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Minimum of two years of related experience and/or training.
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
FINANCIAL KNOWLEDGE
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and/or ABILITIES
Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more
This job is no longer active.